Someone has to keep it running. It doesn't have to be you.
The day we deliver, the system is entirely yours. But someone still has to keep it online, keep the backups current, renew the domain, and answer when something breaks. If you'd rather that someone wasn't you, we do it for a monthly fee.
It's one plan, and what it covers depends on what we built for you. Optional, no minimum term, and we only look after what we built.
With every plan
Whatever we built for you.
- Automated monitoring — if it goes down, we know before you do
- Anything that breaks in what we built, we fix at no charge
- You message the person who built it, not a ticket queue
- Support every day, 8am to midnight
Then, what each thing needs
None of these is bigger than another — a website, an automation, an assistant, and a custom system just need different things looked after. If we built more than one for you, the plan covers each.
- SW
Website
Your site stays online and current, without you having to think about it.
- Your site online, with the domain renewed before it lapses
- Security certificate always valid — no browser warnings
- Weekly backup
- Small text and image edits
- AU
Automation
Your data keeps moving on its own, without you checking that it still does.
- Your automations running and connected
- If a connected service changes and a link breaks, we repair it
- Their data and settings backed up every day
- Security updates applied for you
- A monthly rundown of how it's holding up
- AS
Always-on assistant
It keeps answering well, and you can see how much work it's doing.
- The assistant connected and answering
- A monthly allowance of conversations, with a heads-up before you run through it
- We review what it got wrong and tune the answers
- Its data and settings backed up every day
- Security updates applied for you
- A monthly rundown of how it's holding up
- SM
Custom system
Your team keeps using it every day, and the data stays safe.
- The system online, with the domain and security certificate kept current
- Your database looked after and backed up every day
- Security updates applied for you
- Up to 2 hours a month of tweaks and fixes
- A monthly rundown of how it's holding up
Pricing depends on what there is to look after. You see it in the proposal, next to the project price: you decide with both numbers in front of you, and nothing turns up later.
What's not included
Spelled out up front, so there's nothing to argue about six months in.
- New features or major changes: quoted separately at a fixed price, like any project.
- Systems we didn't build.
- Usage past what's included — if your assistant runs through its monthly conversations, for instance — is billed separately, at cost.
- Ongoing data entry or content updates on your behalf.
Leaving, if it comes to that
Give us 30 days' notice and that's it: you get everything — the code, the database, the domains — and we help you move it wherever you're going, at no charge. No minimum term and nothing held back; the system has been yours since the day we delivered it, plan or no plan.
Questions we get about the plans
Do I have to sign up for it?
What if I have more than one — say, a website and an assistant?
What if something breaks on a Sunday?
What if I need more than what's included?
Will you maintain something another developer built?
Tell us what you need and we'll get it moving.
A 30-minute call. No fluff, no sales pitch. If we can help, we move forward — if not, we'll point you to someone who can.